These companies are using artificial intelligence to shake up the insurance industry.
Written byMike Thomas
Image: Shutterstock / Built In
UPDATED BY
Matthew Urwin | Jul 11, 2022
The insurance industry has always dealt in data, but it hasn’t always been able to put that data to optimal use. Until now.
With the rise of artificial intelligence, which analyzes and learns from massive sets of digital information culled from public and private sources, insurers are embracing the technology’s many facets — from machine learning and natural language processing to robotic process automation and audio/video analysis — to provide better products.
AI INSURANCE
AI helps the insurance industry put massive amounts of data to optimal use. Insurers are using artificial intelligence to craft individualized policies, automate underwriting processes and provide estimates with greater accuracy to customers all over the world.
Customers, too, are benefitting from practices like comparative shopping, quick claims processing, around-the-clock service and improved decision management.
To get a better sense of how AI impacts the insurance industry, check out these 25 AI insurance applications.
AI Insurance Examples to Know
AI INSURANCE COMPANIES
- Liberty Mutual Insurance
- CCC Intelligent Solutions
- Insurify
- Clearcover
- Bold Penguin
- Lemonade
- Snapsheet
- CAPE Analytics
- Hi Marley
- Gradient AI
Founded: 1912
Location: Boston, Massachusetts
Liberty Mutual explores AI through its initiative Solaria Labs, which experiments in areas like computer vision and natural language processing. Auto Damage Estimator is one result of these efforts. By conducting comparative analyses of anonymous claims photos, this AI tool is able to quickly assess vehicle damage and provide repair estimates post-accident.
Liberty Mutual Insurance is Hiring | View 97 Jobs
Founded: 1980
Location: Chicago, Illinois
CCC Intelligent Solutions digitizes and automates the entire claims process with artificial intelligence. Photos submitted from accident sites undergo analyses by AI technology and insurer-approved rules. Based on this data, CCC’s AI is able to assess damages and provide timely estimates for insurers to approve and send to their customers for confirmation.
CCC Intelligent Solutions is Hiring | View 27 Jobs
Founded: 2013
Location: Cambridge, Massachusetts
Taking advantage of artificial intelligence, Insurify quickly matches customers with car and home insurance companies that fit their specific needs. The company relies on RateRank algorithms to determine policies that may be a good fit for each customer, depending on factors such as a person’s location and desired discount amount.
Insurify is Hiring | View 0 Jobs
Founded: 2016
Location: Chicago, Illinois
Clearcover uses artificial intelligence to insure users and quickly process claims. After filling out a basic questionnaire, Clearcover users can receive AI-generated quotes and choose the one that best fits their needs. And if users are ever involved in an accident, they need only to snap a few pictures and fill out a short form before ClearAI jumpstarts the claims process.
Clearcover is Hiring | View 11 Jobs
Founded: 2016
Location: Columbus, Ohio
Bold Penguin allows insurance companies to quickly write policies that stand out in the industry with two AI-powered tools, SubmissionLink and ClauseLink. When carriers receive documents from agencies, SubmissionLink analyzes these materials and locates essential data points for underwriters. Meanwhile, ClauseLink reviews insurance clauses to help providers compare their policies to those of competitors
Bold Penguin is Hiring | View 0 Jobs
Founded: 2015
Location: New York, New York
Lemonade provides paperless — and personless — renters and homeowners insurance. Using chatbots and its AI assistant Maya, the company creates policies and handles user claims for both desktop and mobile. Plus, customers can choose which nonprofit organizations receive underwriting profits as part of the company’s annual “Giveback” initiative.
Lemonade is Hiring | View 0 Jobs
RELATED READINGAI in Insurance: How Artificial Intelligence Is Shaking Up the Entire Industry
Founded: 2011
Location: Chicago, Illinois
Snapsheet digitizes the claims process with its AI tools and cloud-based claims management software. Snapsheet Cloud is an insurance platform that automates various parts of the claims process, reducing the time it takes to calculate appraisals and receive online payments. The company’s AI features also snuff out false claims, allowing insurance teams to operate with a higher degree of efficiency.
Snapsheet is Hiring | View 2 Jobs
Founded: 2014
Location: Mountain View, California
CAPE Analytics combines data science and computer vision to provide in-depth assessments of over 100 million properties. CAPE AIRE’s property analysis factors in a range of variables, such as how far structures are from bodies of water and highways. As a result, firms can make more informed decisions when underwriting insurance policies for, trading and investing in properties.
CAPE Analytics is Hiring | View 2 Jobs
Founded: 2017
Location: Boston, Massachusetts
Hi Marley uses an all-around cloud platform to make communication between customers and insurance providers more efficient. The Hi Marley Insurance Cloud comes equipped with AI features to ensure customer service reps operate as fast as possible. For example, Hi Marley’s platform translates text into different languages and delivers real-time coaching to improve interactions between reps and customers.
Hi Marley is Hiring | View 3 Jobs
Founded: 2018
Location: Boston, Massachusetts
Gradient AI aims to enhance every aspect of the insurance business with AI tools and machine learning models. For instance, the company’s AI can more accurately assess risks for underwriters, single out expensive claims that need attention and even provide automation services when needed. As a result, Gradient AI’s technology has streamlined insurance areas like business owners, commercial auto and group health.
Gradient AI is Hiring | View 11 Jobs
Founded: 2016
Location: Fully Remote
Yembo instills confidence into the underwriting and claims processes by using AI technology to conduct virtual surveys. After customers take pictures and short videos with their smartphones, Yembo’s AI blends deep learning and computer vision techniques to assess visuals and locate any potential risks. This way, insurance providers gain a better understanding of each property and determine what they can cover.
Founded: 2019
Location: New York, New York
Nayya guides individuals and companies through health benefits with a selection process that runs on AI technology. Customers begin by completing a 10-minute survey that considers factors such as a person’s age, health history and what types of benefits they prefer. After filling out this information, Nayya’s platform then matches each individual or group with a benefits plan that best aligns with their circumstances.
Nayya is Hiring | View 11 Jobs
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Founded: 2009
Location: Burbank, California
ZestFinance’s automated machine learning tools let lenders more effectively gauge risk and reach potential new customers by harnessing a wealth of traditional and non-traditional data, such as custom credit score models, to achieve better predictions. The ultimate goal is to help companies boost underwriting profits while diminishing risk.
ZestFinance is Hiring | View 0 Jobs
Founded: 2016
Location: Denver, Colorado
Flyreel is an AI underwriting solution for property insurance. With a conversational AI assistant, a proprietary computer vision system and detailed property reports, Flyreel’s platform speeds up the underwriting process. It also gives underwriters a holistic view into property, claims and risk management data that helps them deliver more accurate assessments.
Flyreel is Hiring | View 0 Jobs
Founded: 2016
Location: New York, New York
INSHUR is a mobile-first way to purchase car insurance for TLC insurance (limo, taxi, rideshare drivers, etc.). Powered by AI, the INSHUR app lets professional drivers search a variety of quotes and purchase a policy that best fits their needs. Additionally, users can transfer existing policies, report claims and get real-time alerts.
INSHUR is Hiring | View 0 Jobs
Founded: 2005
Location: Washington, D.C.
Afiniti improves the quality of customer conversations by matching callers with customer service reps based on best fit, rather than call order. With access to extensive data, the company’s AI technology determines patterns of human behavior and connects reps with callers based on these trends. Insurance companies then have the opportunity to form stronger bonds with customers through personalized pairings.
Afiniti is Hiring | View 0 Jobs
Founded: 2016
Location: Phoenix, Arizona
Insurmi enables insurance companies to deliver efficient and personalized customer service with an AI assistant named Violet. Natural language processing, machine learning and UI concepts allow Violet to adapt to conversations and handle customer service tasks for companies. In addition, Insurmi team members take care of the coding and deployment of this AI technology and provide 24/7 ongoing technical support to clients.
Insurmi is Hiring | View 0 Jobs
Founded: 2015
Location: Palo Alto, California
One of driverless car company Nauto’s goals is to help commercial fleets avoid collisions by reducing distracted driving. The company’s AI-powered driver safety system — which boasts dual-facing cameras, computer vision and proprietary algorithms — assesses how drivers interact with vehicles and the road to pinpoint and prevent risky behavior in real time.
RELATED READINGInsurance Companies Are Embracing AI, for Better and for Worse
Founded: 2012
Location: Mountain View, California
H2O.ai helps insurance companies adopt AI with its automated machine learning platform. This tool makes it easier for teams to build applications and monitor services. As a result, insurance providers have relied on H2O.ai’s technology to assist with fraud detection, marketing, customer service, risk management and other areas.
H2O.ai is Hiring | View 0 Jobs
Founded: 1931
Location: Northbrook, Illinois
Allstate supports small business owners with ABIE (“Abbie”), an AI-powered tool that helps customers get answers to questions and locate critical documents via an onscreen avatar that can have naturalistic conversations with insurance agents. Through the use of contextual knowledge and intelligent content, ABIE is able to address what coverages work best for certain businesses, what incidents each coverage covers and more.
Allstate is Hiring | View 0 Jobs
Founded: 2014
Location: Wilmington, North Carolina
Lapetus Solutions works with industries like life insurance and medical underwriting to improve the overall assessment process. By combining extensive data with sensory analytics and adaptive assessments, Lapetus Solutions empowers insurance companies to provide more accurate policies that are tailored to the unique needs of each individual.
Lapetus Solutions is Hiring | View 0 Jobs
Founded: 2010
Location: New York, New York
WorkFusion takes piles of paperwork off the desks of insurance companies with its intelligent document processing technology. Blending AI and machine learning techniques, WorkFusion’s tools can learn how to analyze emails, PDFs, Excel files and other documents. The company also offers an AI digital worker, Ilana, to businesses that could use an insurance professional who specializes in underwriting services.
WorkFusion is Hiring | View 0 Jobs
Founded: 2018
Location: Hartford, Connecticut
Sproutt Insurance matches individuals with relevant life insurance plans using an AI-powered, 15-minute assessment, rather than having them take lengthy exams. Each customer takes Sproutt’s Quality of Life Index, which factors in variables such as lifestyle, emotional health and nutrition. With access to the latest medical research, Sproutt can then make recommendations on life insurance products that fit an individual’s unique situation.
Sproutt Insurance is Hiring | View 0 Jobs
Founded: 2013
Location: Austin, Texas
Insurance companies can choose how they embrace AI solutions with CognitiveScale’s Cortex AI Platform. It facilitates the creation of AI applications, so clients can easily build models and apps that fit their specific business needs. Within the insurance industry, leaders are turning to CognitiveScale to guide conversations with chatbots, develop promising leads and detect fraudulent claims.
CognitiveScale is Hiring | View 0 Jobs
Founded: 2014
Location: Los Altos, California
Avaamo is a conversational AI platform that streamlines processes for insurance providers. With AI and machine learning capabilities, the company’s platform can converse with customers in over 100 languages. Insurance providers with wide customer bases can then depend on Avaamo to reduce the time it takes to produce quotes, file claims and underwrite policies.